Save 30-70% off OEM maintenance, support coverage for all major brands:
At Big Data Supply, Inc., we value your data center hardware even after the OEM warranty expires. We support current and End-of-Life / End-of-Service-Life (EOL/EOSL) products even after a decade of OEM warranty expiration. Our experts at Big Data Supply, Inc. care for technology, providing you with extended maintenance for data center hardware and networking gear such as tape libraries, servers, storage drives, switches and much more. Big Data Supply, Inc. provides you third party support and maintenance from some of the best OEMs around the world and has a dedicated team of helpdesk professionals experienced with systems such as; HP, Sun/ Oracle, IBM, NetApp, Citrix, and VMware, to name a few.
World-Class Maintenance and Support Team
Our support and maintenance team understands your data storage hardware needs. Our team of internal engineers provide an easy solution to individuals and organizations struggling with OEM product maintenance issues. Our professionals are determined to ease your technical difficulties with maximum efficiency.
Lab and Engineering
Tested and Certified Equipment
At Big Data Supply, Inc., we care for technology. This is mainly why we focus on providing you with only tested and certified equipment. All of the equipment undergoes severe 10-step testing process to make sure each piece of equipment is certified for quality.
Nationwide and Internationally Spread Service
Across The Globe
Our service centers are spread across the globe both nationally and internationally. Service and maintenance was never easier with Big Data supply specialists. Reach us today and discuss your EOL/EOSL product details with us.
Flexible Maintenance Services
At Big Data Supply, Inc., we’re only comfortable, if you are. We provide a complete range of flexible service level agreements and packages that suit your needs. From 24/7 maintenance services to 4-hours response solutions, we help you maintain valuable technical assets.
|SERVICE||LEVEL 1||LEVEL 2||LEVEL 3||CUSTOMIZED|
|On-Site Spares Kit||Available||Available||Available|
|Telephone Technical Support||24x7x365||24x7x365||9x5x5|
|On-Site Technical Support||4-hr Response||Next Business Day||Next Business Day|
|Provides 24x7x365 Help Desk support with replacement parts on-site within 4 hours after the problem is determined. This support level is|
optimal for production environments, where mission-critical support is required to meet uptime requirements.
|Provides 24x7x365 Help Desk support with on-site parts replacement the next business day. This support level is optimal for organizations that still want access to the 24x7 help desk, but do not require 4-hour parts on-site.||Provides 9x5x5 Help Desk support (9 am-5 pm, Mon-Fri) with on-site parts replacement next|
business day. This is often used for secondary or archival storage systems which only require support during normal business hours.
|We realize data center hardware maintenance isn't one size fits all. Extend the life of your production environment and secondary storage systems by choosing from our various maintenance services. Let us craft a support solution to help you meet your specific goals and objectives.
Support@BigDataSupplyInc.com | Toll Free 800-905-7329 | Local 714-647-9000